Refund policy

Return, Exchange & Warranty Policy

Luna's Jewels

At Luna's Jewels, we are dedicated to offering high-quality jewellery and an exceptional shopping experience. Please review our policy carefully before placing your order.

Warranty

All Luna's Jewels pieces are covered by a 1-Year Warranty from the date of purchase.

Our Warranty Covers:

  • Manufacturing defects
  • Faulty clasps, closures, or settings
  • Plating defects under normal use

Our Warranty Does Not Cover:

  • Damage caused by misuse, accidents, impact, or improper handling
  • Exposure to water, perfumes, lotions, cleaning products, or other chemicals
  • Normal wear and tear over time
  • Improper storage or care

To preserve the beauty of your jewellery, we recommend following our Care Instructions.

Exchange Policy

We gladly accept exchanges within 24 hours (1 day) of receiving your order, subject to the following conditions:

  • The item must be unused and unworn
  • The item must be returned in its original packaging
  • All tags, protective materials, and accessories must remain intact
  • The item must be in its original condition

Luna's Jewels reserves the right to refuse exchange requests that do not meet these requirements.

Refund Policy

For hygiene and quality assurance reasons, all jewellery purchases are final sale and non-refundable.

Customers are encouraged to inspect their order before the courier leaves. Please ensure that you are satisfied with the item before confirming receipt.

Please note:

  • Shipping fees are non-refundable
  • Refunds are not available for change of mind or personal preference

Damaged or Incorrect Orders

In the unlikely event that your order arrives damaged during shipping or you receive an incorrect item, Luna's Jewels will:

  • Replace the item at no additional cost whenever possible
  • Provide an appropriate alternative solution if a replacement is unavailable

To qualify, customers must report the issue within 24 hours of delivery and provide:

  • Clear photographs of the item
  • Photographs of the packaging (if applicable)
  • Order number details

How to Request an Exchange or Warranty Claim

To request an exchange or submit a warranty claim, please contact our customer support team through our Instagram direct messages.

Kindly include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

Our team will review your request and assist you as quickly as possible.

Thank you for choosing Luna's Jewels.

We appreciate your trust and look forward to being part of your special moments with timeless pieces designed to shine with you.